Cancellation and refunds

Last updated 20 October 2026

We want every card to arrive exactly as described. If something isn't right, here's what we do.

Cancelling an order

In-stock orders: cancel any time before the order ships, from your account or by emailing admin@kypcollectibles.com. You get a full refund.
Pre-orders: cancel for a full refund up to 7 days before the release date. After that, the pre-order can't be cancelled because stock is already allocated to you.
Rip & Ship slots: cancel for a full refund until the session goes live. Once packs are opened on stream, slots can't be cancelled or refunded, because the pulls are random and already yours.
If we cancel your order (for example, if an item sells out or our distributor cuts a pre-order allocation), you get a full refund automatically.

Sealed product: return unopened, still-sealed product within 7 days of delivery for a full refund.
Single cards and graded slabs: return within 7 days of delivery if the item doesn't match its listing (wrong card, wrong condition, damaged in transit). Please record an unboxing video.
We can't accept returns of opened packs or boxes, or of cards that have left their sleeve and toploader, unless they arrived wrong or damaged.
To start a return, email admin@kypcollectibles.com with your order number and photos. We'll send a return address and, when the return is our fault, we pay the return shipping.

Refunds go back to the original payment method within 5 to 7 working days after we receive the return or cancel the order.
Shipping fees are refunded when the order is cancelled before shipping, or when the return is our fault.
If you'd rather have store credit, we add it to your account the same day.